Accessibility at RBC PH&N Investment Counsel

RBC PH&N Investment Counsel1 complies with the requirements under the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards).

Statement of Commitment

RBC PH&N Investment Counsel is committed to:

  • providing clients with disabilities the same opportunity to access our products and services
  • enabling clients with disabilities to benefit from the same services, in the same place, and in an equitable way as other clients
  • providing a professional environment that promotes barrier-free access for all clients as required by applicable legislation
  • providing employees and job applicants with reasonable accommodation
  • providing information in ways that are accessible to people with disabilities, and
  • meeting these commitments in a timely manner

Training

RBC PH&N Investment Counsel will provide training to employees and contract workers on the requirements of the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards) and on the requirements of the Ontario Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and contract workers.

RBC PH&N Investment Counsel will take the following steps to ensure employees are provided with the training noted above by January 1, 2015:

  • A training course will be provided and rolled out to all employees and contract workers covered under this legislation.
  • We will keep a record of the training provided under this section.

Information and Communications

RBC PH&N Investment Counsel is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Accessible Emergency Information

RBC PH&N Investment Counsel is committed to providing publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when requested.

Feedback

RBC PH&N Investment Counsel will ensure existing processes for receiving and responding to feedback are accessible to people with disabilities.

Accessible formats and communication supports

RBC PH&N Investment Counsel will take the following steps to provide or arrange for the provision of accessible formats and communication supports, upon request, for persons with disabilities by January 1, 2016:

  • We will provide such accessible formats and communication in a timely manner that takes into account the person’s accessibility needs due to disability.
  • We will provide such accessible formats and communication at a cost that is no more than the regular cost charged to other persons.
  • We will consult with the person making the request to determine the suitability of an accessible format or communication support.

Accessible websites and web content

RBC PH&N Investment Counsel will take the following steps to make all internet websites and web content conform with WCAG 2.0, Level AA, except where meeting such requirements are not practicable, to meet accessibility requirements under the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards) by January 1, 2021:

  • By January 1, 2014, all new internet websites and web content created, or existing internet websites going through a significant refresh, will be made to conform with WCAG 2.0 Level A.
  • By January 1, 2021, all internet websites and web content on those sites must conform with WCAG 2.0 Level AA.
  • We will post resources on our Intranet for employees and contract workers to use in order to meet this requirement.
  • We will ensure that all employees and contract workers involved in the development of our internet websites and web content are aware of and have access to developer guidelines and best practices for meeting this requirement.

Employment

RBC PH&N Investment Counsel is committed to fair and accessible employment practices and will take the following steps to conform to accessible employment standard requirements by January 1, 2016:

  • We will notify the public and employees that, when requested, we will accommodate people with disabilities during the recruitment, selection, and hiring processes and when people are hired. This will include notification through our public recruitment websites.
  • We will develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
  • We will ensure the accessibility needs of employees with disabilities are taken into account in using performance management, career development and redeployment processes.

These requirements will be incorporated into HR Policies as applicable, and will be communicated and made available to all employees and people managers. If other barriers are identified, RBC PH&N Investment Counsel will take additional steps as needed to address them.

For more information on our accessibility plan, please contact us at RBCPHNIC@rbc.com